Exchange & Refund Policy

Exchange & Refund Policy

Thank you for shopping at PerfextLife.com. We strive to ensure your satisfaction with every purchase. Below is our Exchange & Refund Policy, designed to offer you clarity and convenience. Please review this policy carefully.

Exchanges

Eligibility: We will only accept exchanges if the product received is incorrect. This means if you receive an item that does not match what was ordered, we are happy to facilitate an exchange for the correct product.

Process: To initiate an exchange, please contact our customer service team within 7 days of receiving the incorrect product. Include your order number, a description of the issue, and any relevant photos of the incorrect item. Our team will guide you through the exchange process.

Condition: The item to be exchanged must be in its original, unopened condition. Any products that have been used or opened cannot be exchanged.

Refunds

Refund Method: We offer refunds in the form of a coupon code for use on future purchases. Refunds will not be processed as cash or to the original payment method.

Eligibility: Refunds are only available if the product received is incorrect. No refunds will be issued for any other reasons, including dissatisfaction with the product or change of mind.

Process: To request a refund, please contact our customer service team within 7 days of receiving the incorrect product. Provide your order number and details of the issue. We will issue a coupon code for the amount of the purchase once the return is processed.

General Terms

Manager’s Decision: All exchange and refund requests are subject to the final decision of our management team. We reserve the right to refuse any exchange or refund request that does not meet the criteria outlined in this policy.

Contact Information: For any questions or to initiate an exchange or refund request, please contact us 

Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you again.

PerfextLife.com Team